The most common form of fraud found in the financial industry is a result of social engineering: this is when a fraudster impersonates their institution to trick people into sharing their account credentials, which are then later used for account takeover. You should always be aware and suspicious of phone calls, emails, texts or any communication you receive from someone you don’t know. Particularly if they want personal information or money.
Please remain vigilant in protecting your personal information (account numbers, passwords, etc.). We will never call and ask for your card information. If you answer a call, hang-up and call the number on the back of your card or call the credit union directly: 847.662.2050.
Do not provide any text message verification codes to anyone claiming to be from CTCU if you did not initiate contact first. If someone calls you claiming to be from CTCU and is asking for you to provide a verification code that was sent to your mobile phone, please do not provide the code to them. Please hang up and call CTCU directly at: 847.662.2050.
PHISHING SCAMS
Some CTCU members have reported phishing scams involving a request for personal information from an outside source.
- Email
- Telephone
- Cell Phone
- Text Message
- Internet
- Website
- Mail
If you believe you have received a request for your personal information that is not legitimate, please do not respond to the requests, click on links, or open attachments. File a report with the Federal Trade Commission and contact CTCU at 847.662.2050.
If you have Verizon, AT&T or T-Mobile cell phone service and you receive phishing text messages, you can forward the messages to SPAM or (7726). These cell phone providers can investigate the phishing attempts.
If you believe you have fallen victim to fraudsters/scammers contact CTCU at 847.662.2050. If you have experienced a loss of money or unexpected charges, report it to local law enforcement as well. A police report may help when you deal with the card issuer.
For more information visit https://www.consumerfinance.gov/consumer-tools/fraud/